Contact Support

SUPPORT PORTAL

support.retalia.com
Fastest route — set priority, track progress, automatic updates.

SUPPORT EMAIL

support@retalia.com
For written enquiries and follow-ups.

SUPPORT PHONE LINE

+44 239 433 1000
Not staffed - leave a voicemail; it's transcribed and logged as a ticket.

Support hours

UK

9:00am - 5:30pm GMT
Monday - Friday, excluding UK public holidays

EUROPE

8:30am - 5:00pm CET
Monday - Friday, excluding UK public holidays

EXTENDED SUPPORT

Customer Success cover for customers, beyond standard hours.
Weekday extended hours:
5:30pm - 8:00pm GMT
5:00pm - 7:30pm CET
Weekends & public holidays:
9:00am - 5:30pm GMT
8:30am - 5:00pm CET

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Contact Support

SUPPORT PORTAL

support.retalia.com
Fastest route — set priority, track progress, automatic updates.

SUPPORT EMAIL

support@retalia.com
For written enquiries and follow-ups.

SUPPORT PHONE LINE

+44 239 433 1000
Not staffed - leave a voicemail; it's transcribed and logged as a ticket.
The phone line is a logging channel, not a live deskThe phone line is not staffed - any voicemail is automatically transcribed and logged as a ticket, the same way as an email or portal submission. For urgent issues, use the Support Portal or email so you can set the priority and provide full detail immediately.

Support hours

Standard support hours vary slightly by region, reflecting the working hours of our support teams.REGIONHOURSDAYSUK9:00am - 5:30pm GMTMonday - Friday, excluding UK public holidaysEurope8:30am - 5:00pm CETMonday - Friday, excluding local public holidays

UK

9:00am - 5:30pm GMT
Monday - Friday, excluding UK public holidays

EUROPE

8:30am - 5:00pm CET
Monday - Friday, excluding UK public holidays

EXTENDED SUPPORT

Customer Success cover for customers, beyond standard hoursWeekday extended hours.
Weekday extended hours:
5:30pm - 8:00pm GMT
5:00pm - 7:30pm CET
Weekends & public holidays:
9:00am - 5:30pm GMT
8:30am - 5:00pm CET
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